As an Owner or Tenant using the services of Sandpoint Property Management (SPM) you should expect the best possible service each time you deal with our firm, be it in person, by email, on the telephone, or via our website.
At SPM, we consider your satisfaction a critical gauge of the success. We work hard to understand your needs and to provide you with a full range of services designed to meet your personal and professional goals. Everyone at SPM is responsible for meeting our Service Pledge, from our receptionist to the owner. Your satisfaction is our top priority.
Sandpoint Property Management is committed to treating you with the greatest respect and consideration, and to providing the highest level of service. However, occasionally service breakdowns and failures occur. We have established the following simple solutions to help you resolve and maintain 100% satisfaction.
SPM will take responsibility when the problem occurs. We will make every effort to resolve the issue within an agreed time period. Our staff will keep you involved as new developments in the resolution process occur.
Each issue will be personally and individually addressed and resolved in an efficient and timely manner to maintain your satisfaction. Should a situation arise, we want you to feel comfortable in coming to us. Whatever the circumstances our primary concern is resolving the problem for you. We expect every SPM staff member who receives a costumer concern to take the initiative to ensure that the issue is resolved in an effective and efficient manner. If they cannot resolve the problem to your satisfaction, they will immediately connect you with someone who will make every effort to resolve the problem quickly and completely.
We have an open-door policy: if you have an issue that needs to be addressed, come to us and share your concerns. We want everything on the table to avoid misunderstandings.
We welcome your feedback and strive to include your suggestions. At Sandpoint Property Management, Inc., we are always looking for ways to improve our relationships with you, our clients. Hearing your concerns and suggestions gives us the opportunity to re-examine our services and policies to ensure they meet and exceed your needs.
At Sandpoint Property Management, Inc., we respect your right to privacy. Keeping your information and affairs confidential is essential to the way we conduct business.
We encourage you to tell us what’s on your mind. If you have any comments about our Service Pledge, please let us know. You can reach Sandpoint Property Management by: Phone: (208) 263-9233 or E-mail: Ned Brandenberger, President | Jason Ponder, Office Manager
The best barometer of our success is the satisfaction of our clients. We understand the importance of listening and recognize that in our business, success depends on effective communication. We encourage our staff to recognize that complaints, no matter how they may be presented, are opportunities to review our business practices and handle them accordingly.
The standards you expect from SPM are those we expect from ourselves. We hope to help you to achieve your property management goals and to earn your loyalty. We are dedicated to providing superior service and all employees of Sandpoint Property Management are expected to adhere to the highest standard of honesty and integrity.
